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Inn on the Charlotte

Our Policies

Inn on Charlotte Bed & Breakfast is an intimate and exclusive property where every guest reservation is both important and special to us. We send you everything you'll need to know to have a relaxing arrival/stay in St Augustine; so please read your emails that we send you.  Besides, they have the Parking Process information you will need as well as, restaurant recommendations

Rates and policies are subject to change and vary during high impact periods and special events.

Dear Ladies: Please use the makeup removers that are provided as an amenity for your stay. We are unable to remove makeup from our quality white bath linens; so there will be a $25 charge for each linen used to remove makeup. If you need additional makeup removers, please don't hesitate to ask.

To our European friends: The windows at the Inn on Charlotte Do Not open.   If you come and stay with us, please do not attempt to open the windows. Also, the 6 rooms in the main house are cooled/heated by a whole-house or, Central Air Conditioning system. It turns on and off regularly to cool/heat the entire upstairs and is controlled by a single thermostat in the hallway.

Inn on Charlotte

Cancellation Policies:

If your travel plans change and you must cancel your reservation, please call us right away

Prior to 7 days before arrival:

Cancellation fee is $75 per room, per night (number of rooms x number of nights)

7 days (or less) before arrival:

No Fee but, You must take responsibility for the cost of your entire reservation.
If Booking through a Third Party (, Expedia, etc.) your card will be charged on this day. 

Cancellation Policies for Large Groups (4 or more rooms):

Prior to 21 days before arrival:

Cancellation fee is $75 per room, per night (number of rooms x number of nights)

Less than 21 days before arrival:

No Fee but, You must take responsibility for the cost of your entire reservation

If we can rebook the room(s) night(s) a partial refund less cancelation fees will be made

Inn on Charlotte

Check In / Check Out & Other Policies

Check-in starts at: 3:00 PM and ends at: 6:00 PM    

Arriving early?
Your room will be ready after 3:00 but, your parking may be ready around 12 noon. 
     So get parked in your assigned spot and go have some fun. We will see you after 3:00 to check-in.
Arriving later?
 Please call us to arrange a late check-in. 
     To accommodate guests already checked in, the last check-in will be at 8:00 pm, we apologize, no exceptions.

Check-out is at 11:00 AM.

Front desk
is open 10:00AM to 5:00PM       -      Quiet-Time:  10:00 pm to 9:00 am

Details: All rooms are double occupancy (2 people only per room) ~ Must be 21 years of age ~ No Children ~ No Smoking/Vapor inside ~ No Candles ~ No Pets* (*ADA Qualified Service Dogs allowed as required by law.)

Additional Cleaning: 
Any additional cleaning beyond normal housekeeping (such as but not limited to:
wine, make-up, blood, personal stains, food & beverage clean-up) will be billed a minimum charge of
$75.00 plus any additional costs as necessary.

Acceptable Payment: Visa and MasterCard to hold a reservation. Your credit card will be charged seven (7) days
prior to your arrival, when you take responsibility for the cost of your entire reservation. We only accept Gift
Certificates that are purchased from this Inn.

* We do NOT participate in any other gift card programs such as the one has.

Please go to to find participating Inns...

Inn on Charlotte

Large Groups (4 or more rooms) & Whole House Bookings Policy & Fees

  • No food can be brought into the inn, including pizza deliveries
  • No parties and/or no non-registered guests allowed
  • We reserve 10:00 pm – 9:00am as quiet time at the inn
  • No moving of furniture, no doing hair, or makeup, in common areas
  • A $25 site-fee is charged for each vendor (i.e. Hair, Make-up, and Photo artists)
  • No whole-house fee but, a housekeeping gratuity is greatly appreciated.

If you need more information about any of our services, please feel free to use our contact form, email us

What our guests say:

"What a truly wonderful stay at Inn on Charlotte.

  • Fantastic Location (no car needed)
  • Crisp Clean and Beautifully Appointed Rooms
  • Gracious and Elegant Public Areas
  • Relaxing Sunny Porch and Manicured Enchanting Courtyard with Fountain ...

…all perfectly immersed in the Heart of Vibrant Historic St. Augustine. Rodney pays personal attention to each guest and it’s obvious that he cares. Attention to cleanliness, detail, and personal touches is beyond reproach. Rodney’s breakfast was delightful. Would definitely recommend to friends and family and anybody wanting a romantic/relaxing place to stay in St. Augustine”

“I travel 180-200 nights a year on business and stay at mostly 3-4 star hotels. This was by far the nicest and cleanest room that I have ever stayed in. This was for our 12 year anniversary and was more than worth it. We will not even try another Bed and Breakfast in St Augustine, this is it! The staff was incredible, the breakfast was the best and the service is what will keep us back. ”