No Children under 14 years allowed ~ No Smoking/Vapor Inside ~ No Candles ~ No Parties ~ No food can be brought into the inn, including pizza deliveries.
If your travel plans change and you must cancel your reservation, please call us right away. Prior to 14 days before arrival: Cancellation fee is $75 per room-night and re-booking fee of $30 per room -night may apply.
Less than 14 days before arrival: No cancellation fee will be applied but, you must take responsibility for the cost of your entire reservation. If booking through a Third Party such as (Booking.com) your card will be charged on the day you book. We understand that emergencies happen if you decide to cancel please call us immediately we are not responsible for non- refundable charges or fees charged as per cancellation policies.
Cancellation Policy for Large Groups (4 or more rooms):
Prior to 21 days before arrival: Cancellation fee is $75 per room-night
Less than 21 days before arrival: No fee but, you must take responsibility for the cost of your entire reservation. *If we can re-book the room(s) night(s) a partial refund less cancellation fees will be made. A re-book fee of $30 per room -night may apply.
Payment: We accept a valid Visa or MasterCard to hold a reservation. Your credit card will be charged 10 days prior to your arrival, when you take responsibility for the cost of your entire reservation. We only accept Gift Certificates that are purchased from The INN On Charlotte. We do not participate in any gift card program, including bedandbreakfast.com's.
Arriving early? Your room will be ready after 3:00 pm but, your parking may be ready around 12:00 noon. Please make sure you park in your assigned parking spot (we send you parking information via email.) and go have some fun. We will see you after 3:00 to check-in. *Please note that if you do not park in your assigned parking we are not responsible if your vehicle is towed.
Arriving later? If you plan on arriving late you must call us to arrange a late check-in with our staff, and know that off-site parking may not be assured late into the evening.
Front desk is open 10:00 AM to 5:30 PM
Quiet-time We reserve 10:00 pm – 9:00 am as quiet time at the Inn. Please be considerate and keep noise to a minimum during this time.
Large groups & Whole House bookings Policy & Fees::
No food can be brought into the inn, including pizza deliveries.
No parties and no non-registered guests allowed.
We reserve 10:00 pm – 9:00 am as 'quiet time' at the Inn.
Additional Cleaning: Any additional cleaning beyond normal housekeeping (such as but not limited to: wine, make-up, blood, personal stains, food & beverage clean-up) will be billed a minimum charge of $75.00 plus any additional costs as necessary. *** Please request note that leaving excessive trash that requires beyond normal cleaning by our housekeepers there will be a charge immediately to your card.
Important, Please use the makeup removers that are provided as an amenity for your stay at The INN On Charlotte. We are unable to remove makeup from our quality white bath linens; so there will be a $25 charge for each linen with makeup on it. If you need additional makeup removers, please don't hesitate to ask. $25 site-fee for each vendors (hair, makeup, etc)