When booking with us, you have to agreed that you have read, and understand , Our Policies. And please read everything we send you. Emails have the Parking information you will need.
No Children ~ No Smoking/Vapor Inside ~ No Candles ~ No Parties ~ No Pets* (*ADA Qualified service dogs allowed as required by law.)
Dear Ladies, Please use the makeup removers that are provided as an amenity for your stay at The INN On Charlotte. We are unable to remove makeup from our quality white bath linens; so there will be a $25 charge for each linen with makeup on it. If you need additional makeup removers, please don't hesitate to ask. $25 site-fee for each vendors (hair, makeup, etc)
If your travel plans change and you must cancel your reservation, please call us right away. Prior to 7 days before arrival: Cancellation fee is $75 per room-night
Less than 7 days before arrival: No fee but, you must take responsibility for the cost of your entire reservation. If booking through a Third Party (Booking.com) your card will be charged on this day.
Cancellation Policy for Large Groups (4 or more rooms):
Prior to 21 days before arrival: Cancellation fee is $75 per room-night
Less than 21 days before arrival: No fee but, you must take responsibility for the cost of your entire reservation. *If we can re-book the room(s) night(s) a partial refund less cancellation fees will be made.
Payment: We accept a valid Visa or MasterCard to hold a reservation. Your credit card will be charged 7 days prior to your arrival, when you take responsibility for the cost of your entire reservation. We only accept Gift Certificates that are purchased from The INN On Charlotte. We do not participate in any gift card program, including bedandbreakfast.com's.
Arriving early? Your room will be ready after 3:00 but, your parking may be ready around 12 noon. So get parked in your assigned spot (we send you parking information via email.) and go have some fun. We will see you after 3:00 to check-in.
Arriving later? You must call to arrange a late check-in with the Innkeeper, and know that off-site parking may not be assured late into the evening.
Front desk is open 10:00AM to 5:00PM
Quiet-time We reserve 10:00 pm – 9:00 am as quiet time at the inn. Please be considerate and keep noise to a minimum during this time.
Large groups & Whole House bookings Policy & Fees::
No food can be brought into the inn, including pizza deliveries.
No parties and no non-registered guests allowed.
We reserve 9:00 pm – 9:00am as 'quiet time' at the inn.
Additional Cleaning: Any additional cleaning beyond normal housekeeping (such as but not limited to: wine, make-up, blood, personal stains, food & beverage clean-up) will be billed a minimum charge of $75.00 plus any additional costs as necessary.